At Malhotra Jewellers, customer satisfaction is at the heart of everything we do. We take immense pride in the quality of our craftsmanship and strive to ensure that every piece you purchase brings joy and value. However, if for any reason you are not fully satisfied, we offer a fair and transparent Return & Refund process to support your experience. 

To initiate a return, please email us at malhotrajewellersnoida@gmail.com. Our customer support team will guide you through the return process.

Before dispatching the product:

• Record a video clearly showing the product being packed in its original condition.

• Send the video along with your Order ID to +91-9205653753 via WhatsApp. This serves as confirmation of the item’s condition before return.

Once the return is approved:

• Our team will arrange for a courier pickup. The reverse pickup process may take 7–10 working days.

• If a courier pickup is unavailable in your location, you may use a trusted and insured courier service at your own expense.

• Ensure all return shipping costs are covered and retain proof of shipment.

After we receive the returned package:

• A thorough Quality Check (QC) will be conducted by our experts.

• If the product passes QC, we will process the refund (including courier charges paid by you).

• If QC is not passed, the customer will be notified and will need to claim compensation from their courier partner, as applicable.