SHIPPING POLICY

We at Malhotra Jewellers have a smooth and hassle-free shipping process. Our dedicated logistics team strives to deliver your jewellery on time, however, if there are unanticipated delays, we will keep you informed.

We request all customers to inspect the package for any damage or tamper before receiving or signing of receipt if found so kindly do not accept the package and immediately inform our customer care.

 

Delivery Location :
Orders will be shipped in 2 working days and the Delivery will take atmost 3 working days, Orders can be delivered to only Residential, Commercial Location. The delivery of the orders cannot be done to any public places like Malls, Hotels, Restaurants, Hostels, on Road, etc.

If at all recipient is unavailable during the time of delivery, the Courier Company will try making 3 attempts to deliver the product. The courier company may not accommodate any customer requests to hold back the product for a few days after making 3rd attempt. In case you are still not reachable/ available, the same will be returned to our office from where the product has been dispatched.

On occasions where a customer fails to collect the shipment, the return charges are borne by them.

 

Free Gift Packaging : 
In case your purchase is intended as a gift, we offer gift packaging, along with a gift message of your choice. Your gift will be delivered in distinctive Malhotra Jewellers gift packing.

To send a free gift message with your item, look for the Gift message text box in the shopping bag/cart page. Your personal message will be printed on a distinctive card and delivered along with the gift. We also deliver your gift to a delivery address of your choice.

 

What are the various shipping options available?

  • How can I track my shipment?

Yes, we offer a very transparent & real-time shipment tracking system. Once your package is shipped you would receive an SMS & an Email confirming the same. Alternately you may also visit your Malhotra Jewellers account and view your shipment status under “My Orders”

  • What to expect on delivery of shipment?

The package contains:

  1. The selected jewellery item

  2. Billing invoice consisting of product details

  3. Tamperproof cover (which can be used in case you choose to return)

  4. Product certificate (wherever applicable).​

 

  • How to return a product? (7 days free return)

Please follow the below instructions to return your item within 7 days.

Please place a call with our Store on the mentioned phone number requesting to return the product.
We will schedule the courier pickup upon receiving the return request, the schedule will be informed to the customer through an Email.


Please pack your jewellery in as it is condition along with the barcode tag in the tamper proof cover that is provided with the package.

  • Packaging Guidelines

  1. Please pack the item, product certificate, and original invoice in the tamper proof cover.

  2. Handover the package to the courier agent and collect an acknowledgement.

  3. Kindly ensure your availability on the day of pick up and hand it over to the courier agent.