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Exchange Policy

We are committed to ensuring your satisfaction with every purchase. Our exchange policy is designed to provide you with flexibility and confidence in your shopping experience.

Exchange within 10 Days of Purchase

Customers can exchange any Gold Jewellery, Diamond, and Precious Gem Jewellery that was purchased from www.malhotrajewellersnoida.com. The following conditions will be applicable for Exchanges within 10 days of purchase:

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  • You can exchange your jewellery at 100% of its value, provided it is in its original, unused condition.

  • All exchanges are subject to a quality inspection by our in-house team or a certified laboratory, which may take up to 4 working days.

  • We do not allow partial exchange of a single ornament. Items must be exchanged in full.

  • Products purchased through other online marketplaces are not covered under this policy. Please refer to the exchange policy of the respective platform.

  • The jewellery must be returned in its original condition, along with the original invoice and any certification or documents provided at the time of purchase.

  • Gold and Diamond Jewellery can be exchanged without any deduction on making charges within 10 days of delivery, provided it is unused.

  • We (Malhotra Jewellers) reserve the right to assess the jewellery before confirming the exchange value.

  • The value of the exchanged product will be adjusted against the new jewellery selected. If the new product is of higher value, the price difference must be paid by the customer.

  • Items purchased under promotional discounts or special offers are not eligible for exchange.

  • Customised or altered jewellery, Rakhi, Gold and Silver Coins or bars, and Silver Articles are not eligible for the Exchange policy. These items will be considered under our standard exchange and buyback policy after 10 days.

  • The item must be in its original state, with the original invoice and all accompanying certificates/documents.

  • Any free gift or voucher received with the original purchase must be returned during the exchange. If not returned, the value of the gift will be deducted from the exchange amount.

  • Any applicable taxes, duties, or processing fees as per local laws will be borne by the customer.

  • Only one exchange is permitted per invoice under this policy.

Exchange after 10 Days of Purchase:

For exchanges made after 10 days from the original date of purchase, the value will be calculated based on the prevailing market rates at the time of exchange, as listed on our website or in-store. The following guidelines apply for different product categories:

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  • Gold Jewellery can be exchanged at 100% of the current standard gold rate on the day of exchange.

  • Diamond Jewellery will be valued at 100% of the gold rate plus 100% of the current diamond carat rate, after deducting any discounts given at the time of purchase.

  • Uncut Diamond Jewellery will be valued at 100% of the gold rate and 100% of the uncut diamond invoice value, with applicable purchase-time discounts deducted.

  • Precious Stone Jewellery (Ruby, Emerald, Sapphire, etc) will be valued at 100% of the gold rate and 75% of the original value of the precious stones, after adjusting for any discounts provided during the original purchase.

  • Gold coins are accepted at 100% of the prevailing gold rate on the exchange day.

NOTE: Jewellery with chipped, damaged, or worn-out stones due to regular use or improper handling (such as daily wear of precious stone jewellery) may not be eligible for full stone value during exchange. In such cases, valuation will be based solely on the condition of the product as determined by our Quality Team or a certified laboratory.

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Malhotra Jewellers reserves the right to refuse exchange or adjust the value in accordance with the extent of wear and tear or damage.

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